At BrunoxHide Works, we take pride in the quality and durability of our leather products. Your satisfaction is important to us, and we want you to shop with confidence. If for any reason you are not fully satisfied with your purchase, our Refund & Return Policy outlines how we can help.
🔁 Returns & Exchanges
You may return or exchange your item within 7 days of purchase or delivery if:
-
The product is unused, unworn, and in original condition.
-
The item is returned in its original packaging with all tags intact.
-
You present a valid receipt or proof of purchase.
🚫 Non-Returnable Items
We do not accept returns or refunds on:
-
Products that have been worn, damaged, or altered after purchase.
-
Customized or personalized leather goods.
-
Clearance, promotional, or discounted items (unless defective).
💵 Refunds
-
Once we receive and inspect your return, we will notify you of approval or rejection.
-
Approved refunds will be processed within 5–7 business days.
-
Refunds will be made via the original payment method or offered as store credit.
🚚 Return Shipping & Delivery
-
Customers are responsible for return shipping/delivery costs unless the product was defective or delivered incorrectly.
-
If the return is due to an error from BrunoxHide Works (wrong item or defective product), we will cover the cost and provide a replacement or full refund.
🕒 Processing Time
Please allow up to 7 working days for refunds or exchanges to be completed after we receive your item.
📞 Contact Us for Returns
To initiate a return or refund, please contact us:
📧 Email: [email protected]
📞 Phone/WhatsApp: 08026121949
📍 Address: 85 IMPRESS STREET, MAITAMA, ABUJA,